Which of these steps is followed in the process of buying by an individual? I. Information search II. Problem recognition III. Evaluation of alternatives IV...
Which of these steps is followed in the process of buying by an individual?
I. Information search II. Problem recognition III. Evaluation of alternatives IV. Purchase decision V. Post purchases behaviour
Answer Details
The correct sequence of steps followed in the process of buying by an individual is:
II, I, III, IV, V
1. Problem Recognition: The first step is the recognition of the problem or need, which can be triggered by internal or external stimuli.
2. Information Search: Once the need is recognized, the individual will start searching for information about the product or service to satisfy the need. The information search can be done through personal sources, commercial sources, or public sources.
3. Evaluation of Alternatives: After gathering information, the individual will evaluate the available alternatives and select the one that best meets their needs and preferences.
4. Purchase Decision: Once the evaluation is completed, the individual will make the decision to purchase the chosen product or service.
5. Post-Purchase Behavior: Finally, after the purchase is made, the individual will evaluate their satisfaction with the product or service and their purchase decision. The post-purchase behavior can lead to repeat purchases, positive word-of-mouth recommendations, or even complaints and negative feedback.
In summary, the correct sequence of steps followed in the process of buying by an individual is problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior.