In catering craft practice, hospitality entails

In catering craft practice, "hospitality" entails a "cordial reception." Hospitality refers to the friendly and welcoming treatment of guests or customers in a setting such as a restaurant or hotel. A cordial reception is a warm and friendly greeting that makes customers feel welcome and valued. In the context of catering, hospitality encompasses all aspects of the customer experience, including the service, food, and atmosphere of the establishment. However, a cordial reception is the key element of hospitality in the sense that it sets the tone for the entire experience and makes the customer feel comfortable and appreciated.