Highlight five skills for resolving inter-communal conflicts.

Answer Details

Five skills for resolving inter-communal conflicts

1. Effective communication skill: The ability to speak clearly, pass correct information and open channels of dialogue between the conflicting communities so that misunderstandings are cleared.
2. Active listening skill: Patiently listening to the grievances, feelings and demands of each side so that the real causes of the conflict are understood.
3. Negotiation and dialogue skill: Bringing the parties together to discuss and bargain in good faith until they reach an agreement acceptable to both sides.
4. Mediation and impartiality skill: Acting as a neutral third party who treats both sides fairly and helps them find a peaceful and balanced solution.
5. Compromise and tolerance skill: The ability to make concessions, forgive, accommodate differences and encourage both parties to give and take for the sake of peace.