Which one of the following is most likely to motivate employees at a small restaurant that has received complaints about slow service? The owner is consider...
Question 1 Report
Which one of the following is most likely to motivate employees at a small restaurant that has received complaints about slow service? The owner is considering either raising hourly pay, removing staff meals, reducing training or giving every worker the same task throughout a shift.
(a) Which option is most likely to increase motivation? [1]
(b) Explain one reason why this option could improve the quality of customer service. [2]
(c) Identify one way the owner could check whether motivation has increased after the change. [1]
Answer Details
(a) Raising hourly pay is most likely to increase motivation. It is a financial reward for employees' work. [1]
(b) Higher pay can make employees feel rewarded and valued. They may then make greater effort, for example serving customers more promptly and providing better service. [2]
(c) The owner could use a staff survey to check whether motivation has increased. Lower labour turnover, fewer customer complaints or higher productivity would also be valid indicators. [1]
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