Fig. 1 shows the entrance to a restaurant during the evening rush. The restaurant has a separate line for customers who booked a table and customers hoping ...

Assessment: Business 9225 | Paper 1 Mock 01 | Written Paper 1 Subject: Business - 9225

Question 1 Report

Fig. 1 shows the entrance to a restaurant during the evening rush. The restaurant has a separate line for customers who booked a table and customers hoping to walk in. The manager is considering whether clearer signs would improve the customer experience and reduce arguments at the door.

Restaurant doorBooked guestsWalk-in guests© EAGLE BEACON GLOBAL

(a) Identify which group should be directed to the left-hand queue in Fig. 1. [1]

Answer Details

(a) The left-hand queue is for booked guests, or customers with a reservation. [1]

The label and queue route on the left of the diagram identify this as the reservation queue. Clear signs would help customers join the correct line.

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