Question 1 Report
Fig. 1 shows the entrance to a restaurant during the evening rush. The restaurant has a separate line for customers who booked a table and customers hoping to walk in. The manager is considering whether clearer signs would improve the customer experience and reduce arguments at the door.
(a) Identify which group should be directed to the left-hand queue in Fig. 1. [1]
(a) The left-hand queue is for booked guests, or customers with a reservation. [1]
The label and queue route on the left of the diagram identify this as the reservation queue. Clear signs would help customers join the correct line.
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