Fig. 1 shows a courier employed by an independent meal-preparation business. The courier is about to leave a shared kitchen with several hot food orders. A ...
Question 1 Report
Fig. 1 shows a courier employed by an independent meal-preparation business. The courier is about to leave a shared kitchen with several hot food orders. A supervisor notices that the delivery bag is balanced on the rear rack, but its fastening strap is hanging loose. The business wants customers to receive food in good condition and wants to avoid injury claims.
(a) Identify the unsafe feature of the delivery equipment shown in Fig. 1. [1]
(b) Explain one way this feature could affect the quality of food sold by the business. [2]
(c) Explain one action the supervisor could take to improve the safety of this job. [3]
(d) Which one of the following would most directly help the courier check that safety procedures are followed?
A induction training
B a customer loyalty card
C a price reduction
D a new restaurant menu [1]
Answer Details
(a) The delivery bag or box is not securely fastened to the bicycle: its strap is loose. [1]
(b) The unsecured bag could move or fall while the bicycle is travelling. [1] Food could spill, be damaged or arrive cold, so customers may judge the food quality poorly. [1]
(c) The supervisor should require the courier to fasten and check the strap before every journey. [1] A secured strap makes the bag less likely to fall or move. [1] This reduces the risk of injury and damaged orders. [1]
Providing a properly fitted, secured carrier is an equally valid action because it keeps the bag stable and reduces the chance of an accident.
(d) Induction training would most directly help the courier understand and follow the safety procedures. [1]
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