When a charity shop began accepting donated electrical items, its manager introduced a short course on checking plugs, recording stock and speaking to donor...
Question 1 Report
When a charity shop began accepting donated electrical items, its manager introduced a short course on checking plugs, recording stock and speaking to donors. Volunteers have different levels of experience, and some only work one morning each week. The manager needs training that is clear, low cost and easy to repeat for new volunteers.
(a) Identify one reason why volunteers need training before selling electrical items. [1]
(b) Explain one advantage of using a written training checklist. [2]
(c) Which one volunteer should receive extra support: a volunteer who has never checked an electrical item or a qualified electrician? [1]
Answer Details
(a) Volunteers need training so they can check that electrical items are safe, follow legal procedures, or record stock correctly. [1]
(b) A written checklist gives every volunteer the same steps to follow [1]. Training is therefore consistent and can be repeated easily when new volunteers join [1], which is especially useful when volunteers have different experience levels and work limited hours.
(c) The volunteer who has never checked an electrical item should receive extra support. [1] The qualified electrician already has relevant knowledge and skills.
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