Fig. 1 shows a supervisor observing workers assembling rechargeable lanterns. At each workstation, workers use the same written sequence and test the switch...
Question 1 Report
Fig. 1 shows a supervisor observing workers assembling rechargeable lanterns. At each workstation, workers use the same written sequence and test the switch before passing the lantern to the next stage. The supervisor also asks workers to suggest changes that could prevent faults. This is part of a plan to build quality into production.
(a) Identify the approach to quality shown by using the same written sequence. [1]
(b) Explain one way involving workers in suggesting improvements can increase quality. [2]
(c) Which result would best show that the plan has worked: more rejected lanterns, fewer customer returns, a higher electricity bill, or fewer product designs? [1]
(d) Explain one possible benefit to profit if fewer lanterns need to be repaired. [2]
Answer Details
(a) Using the same written sequence is quality assurance, through standardised procedures. [1]
(b) Workers carry out the production job and may spot the causes of faults. [1] Their suggestions can therefore prevent errors and improve the production process. [1]
(c) The best evidence that the plan has worked is fewer customer returns. [1] This indicates that fewer faulty lanterns have reached customers.
(d) If fewer lanterns need repair, less labour and fewer materials are used on repair work. [1] This reduces costs and increases potential profit. [1]
Exam focus: Quality assurance aims to prevent faults by using reliable procedures throughout production, rather than only finding faults at the end.
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