When a customer telephones Alina's online craft shop, the call is currently answered by whichever worker is free. A mystery shopper found that the customer ...

Table 1 shows a pet-grooming business's proposal to fund a second salon. The owner is deciding between a loan and inviting a relative to invest in return for...

Fig. 1 shows a mobile coffee trailer used by North Quay Coffee at weekend markets. The owners are deciding whether their main aim should be business growth o...

Fig. 1 shows a simplified supply route for FrostBay, a business making frozen yoghurt tubs for supermarkets. A fault at the fruit-processing site has stopped...

Fig. 1 shows an organisational structure for a company producing reusable water bottles. The production manager has a direct line of authority to the factory...

Fig. 1 shows part of the supply chain used by a bicycle business based in the Netherlands. It sells finished bicycles in Canada. The manager is reviewing whe...

Fig. 1 shows the training area in a vehicle-repair garage. A trainee is practising wheel alignment on a car while a qualified mechanic observes from a safe d...

Fig. 1 shows how a regional furniture retailer plans to grow. It will buy a smaller furniture retailer that sells similar products in the same country. Both ...

Fig. 1 shows the entrance to a restaurant during the evening rush. The restaurant has a separate line for customers who booked a table and customers hoping t...