Question 1 Report
Fig. 1 shows a self-service check-in screen at a small airport hotel. The hotel manager has received comments from guests who arrive late after long flights. One button offers help from a member of staff rather than asking the guest to restart the whole process.
(a) Which button should a guest select if they cannot use the screen? [1]
(a) The guest should select “Need help?”. [1]
This button is specifically for obtaining help from a staff member, rather than restarting the check-in process.
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