Fig. 1 shows a self-service check-in screen at a small airport hotel. The hotel manager has received comments from guests who arrive late after long flights...

Assessment: Business 9225 | Paper 1 Mock 01 | Written Paper 1 Subject: Business - 9225

Question 1 Report

Fig. 1 shows a self-service check-in screen at a small airport hotel. The hotel manager has received comments from guests who arrive late after long flights. One button offers help from a member of staff rather than asking the guest to restart the whole process.

CHECK INEnter booking codeContinueNeed help?© EAGLE BEACON GLOBAL

(a) Which button should a guest select if they cannot use the screen? [1]

Answer Details

(a) The guest should select “Need help?”. [1]

This button is specifically for obtaining help from a staff member, rather than restarting the check-in process.

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