A museum gift-shop manager is reviewing job descriptions after staff complained that two employees both order stock, while nobody checks deliveries. The bus...
Question 1 Report
A museum gift-shop manager is reviewing job descriptions after staff complained that two employees both order stock, while nobody checks deliveries. The business sells books, local crafts and food gifts. The manager wants each job to have clear duties before recruiting for the busy holiday period.
(a) What is a job description? [2]
(b) Explain one way clear job descriptions could reduce conflict between employees. [2]
Answer Details
(a) A job description is a written statement of the duties and responsibilities of a job [1] and the tasks expected from the job holder [1].
(b) Clear job descriptions show each employee which duties they are responsible for [1]. Work is then less likely to be duplicated or disputed [1], reducing conflict over tasks such as ordering stock and checking deliveries.
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