Fig. 1 shows the stages used by a business producing refillable pens. The manager is reviewing the organisational structure of the production department aft...
Question 1 Report
Fig. 1 shows the stages used by a business producing refillable pens. The manager is reviewing the organisational structure of the production department after customer complaints about leaking pens.
(a) Identify the stage labelled X. [1]
(b) Explain one reason why this stage should take place before packing. [1]
(c) Which production process is shown in Fig. 1? [1]
(d) Explain one benefit of this production process when demand for identical pens is high. [1]
Answer Details
(a) Stage X is quality control or quality inspection [1]. It checks whether the pen seal works correctly.
(b) Testing before packing means faulty leaking pens can be identified before they are sent to customers [1].
(c) The diagram shows flow production, also called mass production [1], because pens pass through the same fixed sequence of stages.
(d) Repeated stages enable a high output of standardised pens, and can lower unit costs [1]. This is especially useful when demand for identical pens is high.
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