When an online clothing retailer introduced homeworking for its customer-service team, some employees reported higher motivation while others missed contact...
Question 1 Report
When an online clothing retailer introduced homeworking for its customer-service team, some employees reported higher motivation while others missed contact with colleagues. The manager is deciding whether to keep the arrangement.
(a) Identify one employee who may value homeworking. [1]
(b) Explain one reason why homeworking could motivate that employee. [2]
(c) Explain one reason why homeworking could reduce motivation for another employee. [2]
Answer Details
(a) A parent or carer may particularly value homeworking. An employee with a long commute or someone needing flexible hours is also acceptable. [1]
(b) Homeworking can offer flexibility and save travelling time and costs. This can improve work-life balance, making that employee more motivated. [2]
(c) Another employee may feel isolated because they have less contact with colleagues. Reduced social contact can weaken teamwork or reduce job satisfaction, lowering motivation. [2]
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