Fig. 1 shows a proposed layout for a garden centre's customer service desk. Customers collect bulky items at the collection hatch, but some elderly customer...
Question 1 Report
Fig. 1 shows a proposed layout for a garden centre's customer service desk. Customers collect bulky items at the collection hatch, but some elderly customers need help carrying purchases. The manager wants staff to be easy to find while keeping the payment area secure.
(a) Identify where a customer collecting a heavy plant should go first. [1]
(b) Explain one benefit of providing the help point shown in Fig. 1. [1]
Answer Details
(a) A customer collecting a heavy plant should go first to the collection hatch. [1]
(b) The help point allows customers who need assistance to find staff quickly and receive help. This improves service and customer satisfaction. [1]
The payment desk is not the collection location, and the help point supports customers after they have reached the collection process.
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