What action is most likely to improve the quality of a new range of flat-pack desks? A furniture manufacturer finds that customers often complain about miss...
Question 1 Report
What action is most likely to improve the quality of a new range of flat-pack desks? A furniture manufacturer finds that customers often complain about missing screws. The production manager proposes either adding a final contents check, reducing the selling price, increasing the number of desk designs, or using cheaper packaging.
(a) Which proposal directly addresses the quality problem? [1]
(b) Explain why a contents check may reduce returns. [2]
(c) Identify one possible cost to the business of introducing this check. [1]
Answer Details
(a) Adding a final contents check directly addresses the quality problem. [1] It specifically checks whether all required screws are present before the desk is sent out.
(b) A contents check can find missing screws before desks are sent to customers. [1] Fewer customers receive incomplete products, so fewer desks are returned. [1]
(c) Introducing the check could create an extra labour, training, equipment or time cost. [1]
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