Read the information below about MetroMeal, a growing chain of low-price restaurants. An inspection found that a new kitchen assistant had not received food...

(a) The relevant legislation is food safety legislation or food hygiene legislation [1]. The unsafe storage and handling of raw and cooked food create a contamination risk.

(b) Food-hygiene training teaches employees safe food handling and storage procedures [1]. This reduces the risk that contaminated food is sold to customers [1].

(c) Two explained costs are required [4]. For example:

• Customers may become ill, leading to compensation claims [1] and loss of sales or reputation [1].
• The business may receive a fine [1], causing profit to fall [1].

Temporary closure and lost revenue is another valid cost-and-consequence chain.

(d) Better staff training is likely to benefit MetroMeal more in the long term. Training reduces unsafe handling, food contamination and food waste [1]. It helps the restaurant comply with legislation and avoid fines or closure [1]. Safe food also protects its reputation, making customers more likely to return and recommend the restaurants [1]. Reducing meal prices may attract more customers [1], but it reduces the profit earned on each meal [1] and does not correct unsafe production methods [1]. Therefore, training should be the priority; a small price reduction could be considered later if competitors charge less [1].

Exam focus: In a six-mark judgement, develop both sides, then give a supported conclusion linked to the business's situation.