Fig. 1 shows part of the organisational structure at a growing bicycle-delivery business. Riders have asked for a clearer route to promotion and more contac...
Question 1 Report
Fig. 1 shows part of the organisational structure at a growing bicycle-delivery business. Riders have asked for a clearer route to promotion and more contact with managers.
(a) Identify the number of riders shown in Fig. 1. [1]
(b) Explain one way a team leader could motivate riders through communication. [2]
(c) Explain one benefit to the business of promoting an experienced rider to team leader. [2]
(d) Which change would give riders more responsibility: allowing riders to resolve minor customer complaints, requiring every decision to be approved, removing all training, or reducing feedback? [1]
(e) Calculate the span of control of each team leader. [1]
Answer Details
(a) There are three groups of four riders shown in the structure: \(3 \times 4 = 12\). Therefore, the business has 12 riders. [1]
(b) A team leader could give riders clear feedback about their work or listen to their ideas. [1] This keeps riders informed and makes them feel valued, which can increase motivation. [1]
(c) An experienced rider already understands the delivery job and the business. [1] Therefore, less external recruitment or basic training may be needed, or the new team leader may lead riders more effectively. [1]
(d) Allowing riders to resolve minor customer complaints gives them more responsibility because they are trusted to make a decision rather than referring every issue upwards. [1]
(e) Span of control is the number of subordinates directly managed by one manager. Each team leader manages four riders, so the span of control is 4 subordinates. [1]
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