A bicycle repair business has given each mobile mechanic a tablet. Mechanics use the tablet to view bookings, photograph damaged parts and send invoices whe...
Question 1 Report
A bicycle repair business has given each mobile mechanic a tablet. Mechanics use the tablet to view bookings, photograph damaged parts and send invoices when a job is complete. The manager has arranged training because some employees have only used paper job sheets before.
(a) Identify one task, other than sending invoices, that the tablet can help a mechanic complete. [1]
(b) Explain one reason why training is important before the tablets are used. [3]
Answer Details
(a) The tablet can help a mechanic view bookings. Recording a repair, photographing damage, or checking customer details would also be valid. [1]
(b) Training teaches employees how to use the new tablet technology correctly. [1] They are then less likely to enter incorrect job or customer information. [1] This improves service quality and reduces delays or costly mistakes. [1]
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