Meeting customer expectation regarding the quality a product is____________

Assessment: WAEC SSCE - Marketing - 2015 (Objective) Subject: Marketing

Question 1 Report

Meeting customer expectation regarding the quality a product is____________

Answer Details
Meeting customer expectations regarding the quality of a product is called "customer satisfaction". Customer satisfaction refers to the extent to which a product or service meets or exceeds customer expectations. When customers are satisfied with a product, they are more likely to continue buying from the company, recommend it to others, and become loyal customers. Therefore, customer satisfaction is an important factor in maintaining a company's reputation, building customer loyalty, and achieving long-term success.
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