(a) State the six general procedures for taking cash payment in a catering establishment. (b) State two qualities of a supervisor in a catering establishmen...
(a) State the six general procedures for taking cash payment in a catering establishment.
(b) State two qualities of a supervisor in a catering establishment.
(a) The six general procedures for taking cash payment in a catering establishment are:
1. Greet the customer politely and thank them for their patronage.
2. Check the amount owed and inform the customer of the total.
3. Accept the payment from the customer.
4. Count the money received to ensure that it matches the amount owed.
5. Issue a receipt to the customer for the payment made.
6. Return any change due to the customer and thank them for their patronage.
(b) The two qualities of a supervisor in a catering establishment are:
1. Leadership: A good supervisor should be able to lead their team effectively, delegate tasks appropriately, and provide guidance when necessary.
2. Communication: A good supervisor should be able to communicate clearly and effectively with both their team and customers, and be able to resolve conflicts in a professional manner.
Answer Details
(a) The six general procedures for taking cash payment in a catering establishment are:
1. Greet the customer politely and thank them for their patronage.
2. Check the amount owed and inform the customer of the total.
3. Accept the payment from the customer.
4. Count the money received to ensure that it matches the amount owed.
5. Issue a receipt to the customer for the payment made.
6. Return any change due to the customer and thank them for their patronage.
(b) The two qualities of a supervisor in a catering establishment are:
1. Leadership: A good supervisor should be able to lead their team effectively, delegate tasks appropriately, and provide guidance when necessary.
2. Communication: A good supervisor should be able to communicate clearly and effectively with both their team and customers, and be able to resolve conflicts in a professional manner.