The office of the ombudsman is created to acts as

The office of the ombudsman is created to act as an agency to redress maladministration. An ombudsman is a public official appointed to investigate complaints made by citizens against the government, public authorities, or corporations. The office of the ombudsman serves as an intermediary between the government and the citizens, ensuring that government agencies act in accordance with the law and do not violate the rights of the people. The ombudsman investigates complaints of maladministration, such as abuse of power, failure to provide a service, or procedural irregularities, and makes recommendations for redress. The ombudsman is an important component of good governance, as it promotes accountability, transparency, and responsiveness in government.