At a call centre, a researcher measures workers’ recall of customer details on Monday and repeats the same test on Friday. The researcher wants to know whet...

Assessment: Psychology 9218 | Paper 1 Mock 01 | Cognition and behaviour Subject: Psychology - 9218

Question 1 Report

At a call centre, a researcher measures workers’ recall of customer details on Monday and repeats the same test on Friday. The researcher wants to know whether the measure produces consistent data.

(a) Name the type of reliability being checked. [1]
(b) Outline two features of the results that would suggest good reliability. [3]

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