Fig. 1 shows a travel company's remote-working process for handling a customer's online booking request. A customer enters data into a web form. The request...
Question 1 Report
Fig. 1 shows a travel company's remote-working process for handling a customer's online booking request. A customer enters data into a web form. The request is checked by booking software, then placed in a shared queue for a home worker. The worker uses a company account to confirm the booking. A supervisor needs to ensure that only correct bookings are confirmed and that payment information is protected.
(a) Which stage in Fig. 1 stores requests until a worker is available? [1]
(b) State one validation check the booking software could use on a customer's email address. [2]
(c) Describe two ways a home worker can check that a booking is correct before confirming it. [4]
(d) Explain why the company should encrypt payment data both when it is sent online and when it is stored. [5]
(e) Give two ways the supervisor can monitor the quality of work completed by remote workers. [4]
Answer Details
(a) The shared queue stores requests until a worker is available. [1]
(b) Use a presence or format check, for example checking that an email contains an @ symbol or follows the required email format. [2]
(c) Compare the entered details with the original customer request to find data-entry errors. [2] Check live availability so unavailable travel/services are not confirmed. [2] Contact the customer if details are unclear, use a checklist, or ask another worker to check high-value bookings. Any two developed methods. [4]
(d) Encryption changes readable payment data into coded data. [1] It protects data travelling over the internet [1] and makes intercepted data less useful. [1] It also protects stored data if files or databases are accessed without permission. [1] Only someone with the correct key can decrypt it. [1] It protects card details/privacy and supports security requirements. Any five. [5]
(e) Review audit logs to identify the account that confirmed each booking. [2] Sample completed bookings to find errors. [2] Other valid monitoring includes performance reports comparing completed work/errors and online review meetings for feedback. Any two developed methods. [4]
Download The App On Google Playstore
Everything you need to excel in your exams
