A cycling retailer advertised rechargeable bicycle lights as suitable for use in heavy rain. A customer used the lights once in rain and they stopped workin...
Question 1 Report
A cycling retailer advertised rechargeable bicycle lights as suitable for use in heavy rain. A customer used the lights once in rain and they stopped working. The retailer says that the customer cannot return them because the packet had been opened. Consumer protection legislation applies to goods sold by a business to consumers.
(a) State one requirement that the bicycle lights should meet when sold to the customer. [1]
(b) Identify one item of evidence the customer could keep to support a complaint. [1]
(c) Give two actions the customer could take to seek a remedy from the retailer. [2]
Answer Details
(a) The lights should be fit for their stated purpose [1]. Since they were advertised as suitable for heavy rain, they should work when used in rain. “Of satisfactory quality” or “as described” would also be accepted.
(b) The customer could keep the receipt [1]. An order confirmation, the advertising claim, or a photo/video of the fault would also be valid evidence.
(c) Two appropriate actions are to request a replacement [1] and request a refund [1]. The customer could instead ask for a repair, complain in writing to the retailer, or seek help from a consumer protection body. Opening packaging does not by itself remove rights where goods are faulty or do not match their description.
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