A warehouse manager has observed that temporary workers sometimes miss verbal instructions at the start of a shift. The manager plans to put a written notic...
Question 1 Report
A warehouse manager has observed that temporary workers sometimes miss verbal instructions at the start of a shift. The manager plans to put a written notice beside the loading area showing the safe method for moving fragile goods. Some workers speak different first languages and the notice may be read several hours after it is displayed.
(a) Identify one form of communication, other than a notice, that the manager could use at the start of the shift. [1]
(b) State two advantages of using a written notice in this situation. [2]
(c) Give three disadvantages of using only the notice to communicate the instructions. [3]
(d) Complete the following sentence: The manager should use simple words and __________ to help people understand the notice. [2]
Answer Details
(a) A suitable additional method at the start of the shift is a verbal briefing. A meeting, demonstration or telephone call would also be acceptable. [1]
(b) A written notice can be read when workers need it, including several hours after it is put up. It also gives a permanent record and ensures the same message is available to all workers without the manager repeatedly giving it. [2]
(c) Using only a notice is risky because some workers may not read it, written instructions may be misunderstood, and questions cannot be answered immediately. Workers with limited reading skills may struggle, and the notice could become damaged or out of date. [3]
(d) The manager should use simple words and pictures or diagrams, together with large clear lettering or a clear layout. Visual and clear presentation helps workers with different first languages understand the safe method. [2]
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