Read the information below about PixelFix, a small business that repairs mobile phones. The owner has created a new job because demand for same-day repairs ...
Question 1 Report
Read the information below about PixelFix, a small business that repairs mobile phones. The owner has created a new job because demand for same-day repairs has increased. The job includes diagnosing faults, ordering spare parts and updating customers by message. The owner has never recruited before. One applicant has a technical certificate but little work experience. Another has worked in a repair shop for three years but has no formal certificate. Both ask whether PixelFix will provide training on its booking software. The owner wants a good appointment without paying for unnecessary recruitment services.
(a) State two reasons why PixelFix needs to recruit a new employee. [2]
(b) Define selection. [4]
(c) Explain one reason why a job description should be prepared before advertising the job. [4]
(d) Analyse which applicant PixelFix should select. [10]
Answer Details
(a) PixelFix needs to recruit because demand for same-day repairs has increased and a new role has been created to provide additional capacity. [2]
(b) Selection is the process of choosing the most suitable applicant from those who applied for a job vacancy. [4]
(c) A job description states duties such as diagnosing faults, ordering parts and updating customers. This enables PixelFix to write an accurate advertisement, so applicants understand the work required. It reduces unsuitable applications and avoids paying for unnecessary recruitment services. [4]
(d) The applicant with a technical certificate may have current technical knowledge and may learn new processes quickly. However, limited work experience may mean more supervision and slower repairs at first.
The applicant with three years' repair-shop experience has proven skills and is more likely to diagnose faults and order parts effectively immediately. This is valuable because PixelFix needs to meet increased same-day repair demand. Lack of a certificate makes technical knowledge less easy to verify, but a practical test and references can check it. Both applicants require booking-software training, so this does not distinguish them.
PixelFix should select the experienced applicant if references and a practical test confirm ability, because immediate productivity is especially important for a growing small business. [10]
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