A software company is designing a new mobile application for elderly users who want to manage their medical appointments. (a) Describe three design features...
Question 1 Report
A software company is designing a new mobile application for elderly users who want to manage their medical appointments.
(a) Describe three design features the application should include to meet the needs of this target audience. [3]
(b) Explain why it is important to consider the target audience when designing ICT systems. [2]
(c) State one method the company could use to get feedback from the target audience during development. [1]
Answer Details
(a) Three design features the application should include for elderly users:
- Large, clear text and buttons so that users with reduced vision can read the screen comfortably and tap buttons accurately without accidentally pressing the wrong area. [1]
- Simple, uncluttered layout with clear navigation so that users who may be less experienced with technology are not overwhelmed by too many options or complex menus. [1]
- Voice input or text-to-speech options for users who have difficulty reading small text or typing on a touchscreen. This gives an alternative way to interact with the app. [1]
(b) It is important to consider the target audience when designing ICT systems because different user groups have different skills, needs and expectations. [1] If the system is not designed with its intended users in mind, they may find it too difficult or confusing to use and will not adopt it, meaning the system fails to achieve its purpose. [1]
(c) One method the company could use to get feedback is to conduct usability testing sessions where elderly users try the application and provide feedback on what works well and what they find difficult. [1] This gives direct insight from the actual target audience.
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