(a) Describe three features of an email system... | Information and Communication Technology (9-1) 0983 | Paper 1 Mock 21 | Theory

Question 1 Report

(a) Describe three features of an email system that make it useful for business communication. [3]

(b) State three advantages of using email compared to sending a letter by post. [3]

Answer

Answer Details

(a) Three features of an email system useful for business communication:

File attachments allow users to send documents, images, spreadsheets and other files along with the email message, making it easy to share work. [1]
A contacts list or address book stores email addresses, making it quick to select recipients without typing addresses manually each time. [1]
Folders and labels allow users to organise received emails into categories (such as by project or client) for easy retrieval and management. [1]

(b) Three advantages of email compared to sending a letter by post:

Email is delivered almost instantly to the recipient's inbox, whereas a letter can take days to arrive by post. [1]
The same email can be sent to multiple recipients simultaneously using CC or BCC, saving time compared to writing and posting individual letters. [1]
Email is free to send regardless of the recipient's location, whereas postal letters have a cost per item and international postage is more expensive. [1]

(a) Describe three features of an email system that make it useful for business communication. [3] (b) State three advantages of using email compared to sen...