A set of programs, routines and procedures that are used to operate the computer hardware is called?

The correct answer is "software". Software is a set of programs, routines, and procedures that are used to operate the computer hardware. It is the non-tangible part of a computer system that provides instructions to the hardware on what tasks to perform. There are different types of software including system software (such as operating systems and device drivers) and application software (such as word processors, spreadsheets, and multimedia players). Firmware is a type of software that is stored in non-volatile memory and is responsible for controlling low-level operations of hardware components. Shareware is a type of software that is distributed for free initially but requires payment after a trial period. Utility software is a type of software that provides specific tools to perform tasks such as system optimization, data backup, and virus scanning.