(a)Explain four functions rendered by a courier firm. (b) Explain six functions rendered by a Telecommunication firm

Answer Details

A courier firm is a private organisation that offers fast, secure and specialised delivery of documents and parcels from one point to another, while a telecommunication firm provides the transmission of information (voice, data and images) over a distance.

(a) Four functions rendered by a courier firm

1. Speedy delivery of documents and parcels: It conveys letters, contracts and small packages from the sender to the receiver within a very short time, often faster than the ordinary post.
2. Door-to-door collection and delivery: The firm picks up items directly from the sender's premises and delivers them to the receiver's doorstep, saving the customer time and travel.
3. Tracking of consignments: It provides a reference or tracking number so that both sender and receiver can monitor the movement and current location of the item until it is delivered.
4. Safe custody and insurance of items: Goods are handled with care and are usually insured against loss or damage, so the sender is compensated if anything goes wrong in transit.
5. Provision of proof of delivery: The receiver signs for the item, giving documentary evidence that the consignment reached its destination.

(b) Six functions rendered by a telecommunication firm

1. Provision of telephone services: It enables people and businesses to make voice calls to one another locally and internationally.
2. Internet and data services: It provides access to the internet, enabling e-mail, web browsing, e-commerce and video conferencing.
3. Transmission of text messages: It carries short message service (SMS) and multimedia messages between subscribers.
4. Broadcasting support: It provides the links and networks used by radio and television stations to transmit programmes.
5. Facsimile (fax) transmission: It allows the electronic sending of copies of documents from one machine to another over the network.
6. Money transfer and mobile payment services: Modern telecom firms support mobile money, allowing subscribers to send, receive and pay for goods and services electronically.