Rafi runs a small business that repairs musical instruments. He currently writes customer details and repair costs in a paper diary. A software supplier has...
Question 1 Report
Rafi runs a small business that repairs musical instruments. He currently writes customer details and repair costs in a paper diary. A software supplier has offered a booking system that stores customer records, sends automatic reminders and shows staff which repairs are due each day. Rafi wants technology that supports his objective of reducing missed appointments.
(a) Identify the technology that would store and organise the customer records. [1]
(b) What is one likely cost of introducing the booking system? [1]
(c) Explain how automatic reminders could help Rafi meet his objective. [1]
Answer Details
(a) A database, or booking software, stores and organises customer records so they can be retrieved and updated easily. [1]
(b) One likely cost is a software purchase cost or subscription fee. Staff training and installation are also acceptable costs. [1]
(c) Automatic reminders make customers less likely to forget their appointment. Therefore, fewer appointments are missed, directly helping Rafi achieve his objective. [1]
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