A police control-room manager reviews incidents after a major flood. Several call handlers report nightmares, hypervigilance and avoiding news reports about...
Question 1 Report
A police control-room manager reviews incidents after a major flood. Several call handlers report nightmares, hypervigilance and avoiding news reports about flooding. The manager arranges confidential occupational-health appointments rather than assuming every worker has the same mental health disorder.
(a) Name the disorder for which nightmares, avoidance and hypervigilance after trauma are common characteristics. [1]
(b) Describe what avoidance might look like for one call handler in this situation. [1]
(c) Explain why confidential appointments may encourage people to seek support. [2]
Answer Details
(a) Post-traumatic stress disorder / PTSD. [1]
(b) Refusing to watch flood reports / avoiding flood-related calls, places or conversations. [1]
(c) Confidentiality reduces fear that private information will be shared with colleagues or managers [1], which may reduce stigma and make disclosure/help-seeking more likely [1].
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