Read the information below. A hospital introduces colour-coded lanyards so visitors can easily identify nurses, doctors and volunteers. A researcher intervi...
Question 1 Report
Read the information below. A hospital introduces colour-coded lanyards so visitors can easily identify nurses, doctors and volunteers. A researcher interviews visitors after their appointment about whether they followed staff requests, such as waiting behind a line or wearing a face covering.
(a) Identify one feature of the situation that may increase obedience. [1]
(b) Explain why clearly identified staff may be obeyed more often. [2]
(c) Describe one way the researcher could analyse the interview responses. [1]
(d) Evaluate one issue with relying on visitors' self-reports of obedient behaviour. [2]
Answer Details
(a) Visible uniform/lanyard / hospital setting / recognised professional role [1] (b) Lanyards make legitimate authority clear [1], so visitors may believe staff have the right and expertise to give health-related instructions [1]. (c) Code responses into categories, such as complied/did not comply, and count frequencies / identify themes [1]. (d) Visitors may give socially desirable answers [1], so reported obedience may be higher than their actual behaviour [1].
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