Madam Fana, the human resources manager of Baku limited, is due to start her annual leave. She wishes to assign one of her assistants to perform her duties ...

(i) The organizational principle and its explanation

Madam Fana has based her decision on the principle of Delegation of Authority. Delegation is the process by which a superior entrusts part of her authority and duties to a subordinate to act on her behalf, while the superior still remains ultimately responsible (accountable) for the work. By assigning an assistant to perform her duties during her leave, she is delegating her authority so that the work of the office continues in her absence.

(ii) Four duties of Madam Fana as human resources manager

1. Recruitment and selection of suitable staff for the company.
2. Training and development of employees to improve their skills.
3. Handling staff welfare, discipline, promotion and industrial relations.
4. Keeping personnel records and managing salaries, wages and staff performance.

(iii) Management functions explained

1. Planning: Deciding in advance what is to be done, how, when and by whom; it involves setting objectives and mapping out the course of action to achieve them.
2. Organizing: Arranging and combining human and material resources, grouping activities into duties and assigning them so that objectives can be achieved.
3. Directing: Guiding, leading, motivating and instructing subordinates so that they carry out their assigned tasks willingly and effectively.
4. Controlling: Monitoring and measuring actual performance against the set plans and standards, and taking corrective action where there are deviations.