The set of actions of governments, and other organized bodies in response to users' complaints about goods and services is known as

The term that best fits the definition provided is "consumer protection". Consumer protection refers to the set of actions taken by governments and other organized bodies to ensure that consumers are protected from unsafe or harmful goods and services. This can include regulations, laws, and policies that require businesses to provide accurate information about their products, to meet certain safety standards, and to be held accountable for any harm caused to consumers. Consumer protection aims to ensure that consumers are treated fairly and have access to safe, reliable, and high-quality goods and services.