(a) What is a "discharge voucher"? (b) State three duties each of the following in insurance claims: (.i) insured; (ii) underwriter.

Answer Details

(a) Discharge voucher

A discharge voucher is a document, signed by the insured (claimant), acknowledging receipt of the settlement amount from the insurer in full and final settlement of a claim. By signing it the insured accepts the agreed sum and discharges the insurer from any further liability in respect of that particular loss.

(b)(i) Three duties of the insured in insurance claims

1. To give prompt notice of the loss or event to the insurer within the time stated in the policy.
2. To take reasonable steps to minimise or mitigate the loss and to protect the property from further damage.
3. To provide full and truthful particulars of the loss, complete the claim form and produce documentary proof (receipts, estimates, police report) in support of the claim.

(b)(ii) Three duties of the underwriter in insurance claims

1. To acknowledge the claim promptly and issue the claim form and any guidance needed by the insured.
2. To investigate and verify the claim, appointing loss adjusters or assessors where necessary to establish the cause and amount of loss.
3. To settle valid claims promptly and fairly in accordance with the policy terms, or to repudiate invalid claims giving clear reasons.