A major objective of the public Complaints Commission is

A major objective of the public Complaints Commission is to address the grievances of individuals and groups. This means that the commission is there to listen to the complaints and concerns of the public and try to find a solution to the problem. The commission acts as a mediator between the public and the government or relevant organizations, to ensure that the issues are resolved in a fair and just manner. The aim is to improve the relationship between the public and the government, and to make sure that people's rights and interests are protected.