Red-tapism is one of the shortcomings of the public service. Red-tapism refers to the excessive bureaucracy and administrative procedures that hinder the efficient delivery of services to the public. It involves excessive paperwork, delay in decision-making, and rigid adherence to rules and regulations. This can result in a lack of responsiveness to the needs of the public, inefficiency in the delivery of services, and frustration among both service providers and service recipients. Red-tapism is often seen as a barrier to innovation and progress in the public service.