The decisive word in this question is "erect". A concave mirror forms an upright (and therefore virtual) image in one situation only: when the object lies between the pole and the principal focus. Any object placed at or beyond the focus gives a real, inverted image. So even before calculating, the object distance must be smaller than the focal length of 20 cm.
The arithmetic confirms it. Magnification is \(m = \dfrac{v}{u}\) in size, and for an erect image from a concave mirror the image is virtual, so the image distance is negative: \(v = -4u\) when the image is four times the object. Substituting into the mirror formula \(\dfrac{1}{f} = \dfrac{1}{u} + \dfrac{1}{v}\): \[\frac{1}{20} = \frac{1}{u} + \frac{1}{-4u} = \frac{4 - 1}{4u} = \frac{3}{4u}.\] Cross-multiplying gives \(4u = 60\), so \(u = 15\ \text{cm}\), which is indeed less than 20 cm. The image is then 60 cm behind the mirror, virtual, erect and magnified, which is how a shaving or make-up mirror works.
The usual error is to take \(v = +4u\), which gives \(\frac{1}{20} = \frac{5}{4u}\) and \(u = 25\ \text{cm}\), an object distance between the focus and the centre of curvature. That answer describes a real, inverted, magnified image and so contradicts the word "erect" in the question. Exam takeaway: read the image description first, use it to fix the sign of \(v\) before substituting, and remember that for a concave mirror upright means virtual and means the object is inside the focal length.