Small scale retailer continue to survive inspite of serious competition from large scale retailers because they

Assessment: JAMB UTME - Commerce - 2025 Subject: Commerce

Question 1 Report

Small scale retailer continue to survive inspite of serious competition from large scale retailers because they

Answer Details

Small-scale retailers survive alongside large-scale retailers mainly because they can maintain a personal relationship with their customers. Because they serve a smaller, local community, they get to know their customers by name, remember their preferences, offer credit based on personal trust, and give friendly, individual attention that large stores with many staff and customers cannot easily replicate. This personal touch builds customer loyalty that keeps people coming back even when prices may be slightly higher than at a large retailer.

The other options describe weaknesses of small-scale retailers rather than reasons for their survival. Not separating business money from personal money is a poor financial practice that can cause problems, not an advantage. Buying from many manufacturers is generally a strength of large-scale retailers, who buy in bulk from numerous suppliers; small retailers usually buy from fewer sources, often through wholesalers. Stocking only one line of goods actually limits a small retailer's appeal by narrowing customer choice, which works against, not for, their survival.

Examination reminder: when a question asks why small businesses survive despite competition, look for a genuine competitive strength, such as personal service, convenience, or flexibility, not a listed weakness.

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