The transistor radio you bought from a department store with a two-year guarantee developed a fault after six months. You took it to the technical section o...

Answer Details

This is a formal letter of complaint, so it carries two addresses, a formal salutation and subscription, and a heading. It must explain the fault, refer to the guarantee, and request that the store honour it.

18, Allen Avenue,
Ikeja,
Lagos.
10th July, 2026.

The General Manager,
Grandeur Department Store,
Broad Street,
Lagos.

Dear Sir,

COMPLAINT ON A FAULTY TRANSISTOR RADIO UNDER GUARANTEE

I wish to lodge a formal complaint concerning a transistor radio which I purchased from your store, and to request that your establishment honour the guarantee attached to it.

On 5th January, 2026, I bought a Sonic-brand transistor radio from your electronics department at a cost of eighteen thousand naira. The radio came with a written two-year guarantee, a copy of which, together with the receipt, I have kept safely. For the first few months the set worked perfectly.

However, barely six months after the purchase, the radio developed a serious fault. It now produces a loud, crackling noise instead of clear sound, the tuning knob no longer holds any station steadily, and, worst of all, the set goes off on its own after a few minutes even when the batteries are new. The radio has thus become practically useless.

Accordingly, I took it to the technical section of your store for the free repair promised in the guarantee. To my great surprise, the foreman there refused to accept it, claiming that the guarantee did not cover the type of fault I had reported. I find this position both unfair and unacceptable, for the guarantee clearly promises to cover all manufacturing defects within two years, and the fault developed through no misuse on my part.

I therefore request, sir, that you kindly direct the technical section to accept the radio and either repair it free of charge or replace it with a new one, as the guarantee provides. I have enclosed photocopies of the receipt and the guarantee card for your reference.

I trust that your store, known for its good name, will uphold its promise and resolve this matter promptly. Thank you for your understanding.

Yours faithfully,
Chukwuma Obi.