Identifying And Understanding Customers
Akopọ
An engineer in Chennai spends fourteen months and most of his savings designing a water filter. It is beautiful. It removes more contaminants than anything else at the price, it lasts five years, and it costs 4,200 rupees. He sells eleven of them. The families he built it for buy water in twenty-litre jars because they cannot put 4,200 rupees down at once, and they move house often enough that a fitted filter is a liability rather than an asset. Nothing about the product was wrong. Everything about the question he started from was.
This lesson is about starting from the right question. You will learn what a customer need actually is and why it is not the same as what a customer says they want, see the difference between a business built around its product and one built around its market, and work out how customer needs change when a business moves from a local market to a national or international one. You will also see why the November 2020 Paper 1 offered changes in consumer tastes and preferences as a reason a business might fail, and why that was the answer that scored.
Awọn Afojusun
- The importance of identifying and satisfying customer needs.
Àwòrán ọpọlọ
A ti ṣe àwòrán kókó yìí kí o lè rí bí àwọn èrò ṣe so pọ̀.
Ṣí àwòrán ọpọlọ nínú áàpù
Akọ̀wé Ẹ̀kọ́
Àkọsílẹ̀ Ẹ̀kọ́ Pípé wà lórí Ohun Èlò Green Bridge
Gba ohun èlò Green Bridge CBT sórí fóònù tàbí kọ̀mpútà rẹ fún gbogbo ilé ìkàwé IGCSE: ìwé ìdánwò àtijọ́, ìlànà ìdíwọ̀n, àwòrán èrò, káàdì ìkẹ́kọ̀ọ́ àti ẹ̀kọ́ ohùn.
Ìdánwò Ẹ̀kọ́
Oriire fun ipari ẹkọ lori Identifying And Understanding Customers. Ni bayi ti o ti ṣawari naa awọn imọran bọtini ati awọn imọran, o to akoko lati fi imọ rẹ si idanwo. Ẹka yii nfunni ni ọpọlọpọ awọn adaṣe awọn ibeere ti a ṣe lati fun oye rẹ lokun ati ṣe iranlọwọ fun ọ lati ṣe iwọn oye ohun elo naa.
Iwọ yoo pade adalu awọn iru ibeere, pẹlu awọn ibeere olumulo pupọ, awọn ibeere idahun kukuru, ati awọn ibeere iwe kikọ. Gbogbo ibeere kọọkan ni a ṣe pẹlu iṣaro lati ṣe ayẹwo awọn ẹya oriṣiriṣi ti imọ rẹ ati awọn ogbon ironu pataki.
Lo ise abala yii gege bi anfaani lati mu oye re lori koko-ọrọ naa lagbara ati lati ṣe idanimọ eyikeyi agbegbe ti o le nilo afikun ikẹkọ. Maṣe jẹ ki awọn italaya eyikeyi ti o ba pade da ọ lójú; dipo, wo wọn gẹgẹ bi awọn anfaani fun idagbasoke ati ilọsiwaju.
- Which one of the following might cause a business to fail? A. An increase in the number of its employees B. A fall in the cost of its raw materials C. Changes in consumer tastes and preferences D. An improvement in its customer service Answer: C
- Which one of the following best describes a market orientated business? A. One that designs its products around what it is best at making B. One that designs its products around what customers need C. One that sells only in its local market D. One that always charges the lowest price Answer: B
- A business surveys 500 people and 35 per cent say they would buy its product. How many people said they would buy it? A. 35 B. 143 C. 175 D. 350 Answer: C
- Which one of the following is most likely to differ between customers in a business's home country and customers abroad? A. The cost of the business's own raw materials B. The wages the business pays its own staff C. Product safety and labelling requirements D. The business's own production method Answer: C
- Which one of the following is the main risk of a product orientated approach? A. The product may be of poor quality B. Money is spent developing something customers may not want C. The business cannot advertise the product D. The business will have too many customers Answer: B
Ṣiṣẹ́ lórí àwọn ìbéèrè wọ̀nyí nínú ohun èlò náà
Ṣiṣẹ́ lórí àwọn ìbéèrè wọ̀nyí nínú ohun èlò náà
Awọn Iwe Itọsọna Ti a Gba Nimọran
Ṣe Adaṣe Awọn Ibeere Idanwo Adaṣe
Ṣe o fẹ ṣe adaṣe awọn ibeere idanwo adaṣe nipa Identifying And Understanding Customers? Ṣe igbasilẹ ohun elo Green Bridge CBT lati wọle si awọn ibeere idanwo adaṣe ati awọn ayẹwo adaṣe kikun fun koko-ọrọ yii.
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Gbogbo ohun ti o nilo lati ṣe dara julọ ninu JAMB, WAEC ati NECO.
