The Concept Of Quality
Muhtasari
A bakery in Ibadan sells two thousand loaves a week. One Tuesday the mixer is loaded a minute short and forty loaves come out heavy and damp in the middle. Eleven of them are returned. The owner refunds eleven loaves, which costs her almost nothing, and thinks the problem is over. Six weeks later her Tuesday sales are down by two hundred loaves and she cannot work out why. The eleven refunds were never the cost of that batch. The cost was the customers who said nothing, did not come back, and told their neighbours.
This lesson is about that gap between what a quality failure appears to cost and what it actually costs. You will pin down what quality means in this course, which is not the same as expensive, and see how a business finds out whether it has a problem before its customers tell it. You will learn total quality management as a way of organising a whole workforce around getting things right the first time, weigh the real costs of maintaining quality against the real benefits, and finish with the situation the specification singles out: what happens to quality when a business grows and hands work to people it does not employ.
Malengo
- Consequences of quality issues.
- Methods of maintaining consistent quality: Total quality management (TQM).
- Costs and benefits of maintaining quality.
Ramani ya mawazo
Mada hii imechorwa ili uone jinsi mawazo yanavyounganika.
Fungua ramani ya mawazo kwenye programu
Maelezo ya Somo
Dokezo Kamili la Somo Linapatikana kwenye Programu ya Green Bridge
Pata programu ya Green Bridge CBT kwenye simu au kompyuta yako kwa maktaba kamili ya IGCSE: mitihani ya miaka iliyopita, miongozo ya usahihishaji, ramani za mawazo, kadi za marudio na masomo ya sauti.
Tathmini ya Somo
Hongera kwa kukamilisha somo la The Concept Of Quality. Sasa kwa kuwa umechunguza dhana na mawazo muhimu, ni wakati wa kuweka ujuzi wako kwa mtihani. Sehemu hii inatoa mazoezi mbalimbali maswali yaliyoundwa ili kuimarisha uelewaji wako na kukusaidia kupima ufahamu wako wa nyenzo.
Utakutana na mchanganyiko wa aina mbalimbali za maswali, ikiwemo maswali ya kuchagua jibu sahihi, maswali ya majibu mafupi, na maswali ya insha. Kila swali limebuniwa kwa umakini ili kupima vipengele tofauti vya maarifa yako na ujuzi wa kufikiri kwa makini.
Tumia sehemu hii ya tathmini kama fursa ya kuimarisha uelewa wako wa mada na kubaini maeneo yoyote ambapo unaweza kuhitaji kusoma zaidi. Usikatishwe tamaa na changamoto zozote utakazokutana nazo; badala yake, zitazame kama fursa za kukua na kuboresha.
- Which one of the following best describes quality in a business? A. Charging the highest price in the market B. Meeting the expectations the customer has of the product C. Using the most expensive materials available D. Employing the largest number of inspectors Answer: B
- In total quality management, who is responsible for quality? A. A separate inspection department B. The production manager only C. Every employee in the business D. The business's suppliers Answer: C
- A factory makes 8,000 units a year and 5 per cent are rejected. How many units are rejected? A. 40 B. 160 C. 400 D. 4,000 Answer: C
- Which one of the following is a cost of maintaining quality rather than a benefit? A. Fewer products returned by customers B. Extra training for production staff C. A stronger reputation with customers D. Less material wasted as scrap Answer: B
- Why does franchising make it harder for a business to control quality? A. Franchisees are employees who cannot be dismissed B. Franchisees keep the saving from cutting corners but share the damage to the brand C. Franchising always means using cheaper materials D. Franchised outlets are not allowed to be inspected Answer: B
Fanyia kazi maswali haya kwenye programu
Fanyia kazi maswali haya kwenye programu
Vitabu Vinavyopendekezwa
Fanya Mazoezi ya Maswali ya Majaribio
Ungependa kufanya mazoezi ya maswali ya majaribio kuhusu The Concept Of Quality? Pakua programu ya Green Bridge CBT ili kupata maswali ya majaribio na tathmini kamili za mazoezi kuhusu mada hii.
Pakua Programu Kwenye Google Playstore
Kila kitu unachohitaji ili kufaulu katika JAMB, WAEC & NECO.
