Organisational Structures
Muhtasari
A driver on a delivery round in Lima finds a customer's gate locked and nobody answering. He has two choices. He can leave the parcel with the neighbour and note it on the sheet, or he can call his supervisor, who calls the depot manager, who checks with the customer service team, who telephone the customer, and by the time an answer comes back the van is nine streets away. Nothing about that difference is a rule of logistics. It is a decision the business made months earlier about who is allowed to decide.
This lesson is about that decision and its consequences. You will learn to read an organisational structure the way an examiner does, counting spans of control and levels in the chain of command rather than admiring the shape. You will work out what changes when a business is tall rather than flat, what delegation actually transfers and what it does not, why delayering saves money and costs something else, and where the line between a centralised and a decentralised business really falls. Two of the four multiple choice questions on the November 2020 Paper 1 came from this single topic, so it is worth more marks than its three objectives suggest.
Malengo
- Organisational structures.
- Appropriateness of organisational structures.
- Centralisation and decentralisation.
Ramani ya mawazo
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Maelezo ya Somo
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Tathmini ya Somo
Hongera kwa kukamilisha somo la Organisational Structures. Sasa kwa kuwa umechunguza dhana na mawazo muhimu, ni wakati wa kuweka ujuzi wako kwa mtihani. Sehemu hii inatoa mazoezi mbalimbali maswali yaliyoundwa ili kuimarisha uelewaji wako na kukusaidia kupima ufahamu wako wa nyenzo.
Utakutana na mchanganyiko wa aina mbalimbali za maswali, ikiwemo maswali ya kuchagua jibu sahihi, maswali ya majibu mafupi, na maswali ya insha. Kila swali limebuniwa kwa umakini ili kupima vipengele tofauti vya maarifa yako na ujuzi wa kufikiri kwa makini.
Tumia sehemu hii ya tathmini kama fursa ya kuimarisha uelewa wako wa mada na kubaini maeneo yoyote ambapo unaweza kuhitaji kusoma zaidi. Usikatishwe tamaa na changamoto zozote utakazokutana nazo; badala yake, zitazame kama fursa za kukua na kuboresha.
- A manager has 3 supervisors reporting directly to her. Each supervisor has 8 operatives reporting to them. What is the manager's span of control? A. 3 B. 8 C. 11 D. 24 Answer: A
- What term describes an organisational structure where decision-making power is spread out among all levels of the structure? A. Centralised B. Decentralised C. Delayered D. Hierarchical Answer: B
- Which one of the following is most likely to happen when a business delayers? A. The chain of command becomes longer B. Spans of control become narrower C. Spans of control become wider D. The number of employees increases Answer: C
- Which one of the following can a manager NOT pass to a subordinate when delegating? A. Authority to make a decision B. Accountability for the outcome C. The task itself D. The information needed to do the task Answer: B
- Which one of the following is a likely disadvantage of a tall organisational structure? A. Employees are supervised too little B. There are few opportunities for promotion C. Communication between the top and the bottom is slow D. Managers each have too many subordinates Answer: C
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