Food And Beverage Service Personnel

Overzicht

Behind every smooth meal in a good restaurant there is a team you barely notice, each person with a title and a job. The waiter who seats you is not the one who takes your order, and neither of them pours your wine or prints your bill. This ordered team is the food and beverage service brigade, and learning who does what is the first step to working a busy floor without chaos.

In this lesson you will meet every member of the service brigade, from the restaurant manager down to the trainee, and learn the exact function of each one. You will see how they form a chain of command, discover the qualities that separate a good waiter from a poor one, and understand how the kitchen and the dining floor work as two halves of a single team. It is knowledge you can use in a Lagos hotel, a small eatery, or an owambe service crew this weekend.

Doelstellingen

  1. Identify the personnel in a food and beverage service brigade
  2. State the functions of each member of the service staff
  3. Describe the hierarchy of the restaurant service brigade
  4. Explain the qualities and attributes of a good waiter
  5. Explain the working relationship between the kitchen and the service areas

Lesnotitie

Imagine a busy Friday night at a restaurant on Victoria Island in Lagos. Sixty guests arrive within an hour. If every waiter tries to greet, seat, take orders, fetch food, pour drinks and settle bills all at once, the floor collapses into confusion: orders are lost, guests are ignored, and the kitchen is overwhelmed. What prevents this is not luck. It is a brigade, a team in which every member has a defined title, a defined station and a defined job. Master who each person is and what they do, and you can step onto any professional floor and know exactly where you fit.

Lesevaluatie

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  1. The French term for the head waiter who runs the dining floor is: A. Chef de rang B. Commis de rang C. Maitre d'hotel D. Sommelier Answer: C
  2. Which member of the service brigade takes charge of one station of tables, takes the guests' orders and serves them? A. Restaurant manager B. Station head waiter C. Assistant waiter D. Cashier Answer: B
  3. The sommelier is responsible for: A. Preparing the guest's bill B. Cooking the food in the kitchen C. Serving wines and other drinks D. Drawing up the duty roster Answer: C
  4. Which of the following is NOT a member of the food and beverage service brigade? A. Head waiter B. Wine waiter C. Head chef D. Assistant waiter Answer: C
  5. The counter where finished dishes are handed from the kitchen staff to the service staff is called the: A. Sideboard B. Pass C. Station D. Buffet Answer: B

Aanbevolen Boeken

The Theory of Hospitality and Catering
The Theory of Hospitality and Catering
Ondertitel: Fourteenth edition
Uitgever: Hodder Education
Jaar: 2021
ISBN: 978-1-3983-3295-9
Beschrijving: The standard theory text for catering students, covering the industry, food commodities, cooking, kitchen operations, hygiene and safety, menu planning and food and beverage service.
Food and Beverage Service
Food and Beverage Service
Ondertitel: Tenth edition
Uitgever: Hodder Education
Jaar: 2020
ISBN: 978-1-3983-0015-6
Beschrijving: The established reference on restaurant and banquet service, service staff and their duties, styles of service, table laying, and the service of food, wines and other beverages.
Practical Cookery
Practical Cookery
Ondertitel: Eleventh edition
Uitgever: Hodder & Stoughton
Jaar: 2004
ISBN: 978-0-340-81147-4
Beschrijving: A long-established practical text taking students through methods of cooking, the preparation of food commodities and the production of dishes across the full range of the kitchen.

Eerdere Vragen

Benieuwd hoe eerdere vragen over dit onderwerp eruitzien? Hier zijn een aantal vragen over Food And Beverage Service Personnel van voorgaande jaren.

WAEC SSCE - Catering Craft Practice - 2022

Vraag 1 Verslag

(a) State the six general procedures for taking cash payment in a catering establishment.

(b) State two qualities of a supervisor in a catering establishment.

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