Business - 9225 OxfordAQA

Motivating Employees

Gbogbo ọrọ náà

Two packing lines in the same warehouse in Manila run the same shift with the same machinery and the same number of people. One packs 340 cases an hour, the other 260. Nobody on the slower line is lazy and nobody on the faster line is working harder in any way you could photograph. The difference is that the supervisor on the faster line asks her team what is slowing them down, tells them the day's target and why it matters, and has twice sent someone on a course they asked for. The other supervisor gives instructions. That gap of 80 cases an hour costs nothing to close and it is the most profitable thing the warehouse manager could do this year.

This lesson is about where that gap comes from. You will see what a motivated workforce is actually worth, in output, in quality and in the people who stay rather than leave. You will learn the four main methods of payment the specification names and what each one quietly encourages employees to do, work through the non-financial methods that often matter more, and see why a business cannot simply pay its way out of a motivation problem. One warning before you start: this specification examines methods of motivation, not theories of it, and says so in writing.

Ebumnobi

  1. Importance of motivation in the workforce.
  2. Methods to motivate staff.

Maapụ uche

E seela isiokwu a ka ị hụ otu echiche si ejikọta.

Mepee maapụ uche na ngwa

Akwụkwọ Ọmụmụ

Look again at the two packing lines. The warehouse is paying both teams the same wage for the same hours, and getting 31 per cent more work from one of them. That is the whole business case for taking motivation seriously: it is output the business has already paid for and is not receiving.

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Nnyocha Ọmụmụ

Ekele diri gi maka imecha ihe karịrị na Motivating Employees. Ugbu a na ị na-enyochakwa isi echiche na echiche ndị dị mkpa, ọ bụ oge iji nwalee ihe ị ma. Ngwa a na-enye ụdị ajụjụ ọmụmụ dị iche iche emebere iji kwado nghọta gị wee nyere gị aka ịmata otú ị ghọtara ihe ndị a kụziri.

Ị ga-ahụ ngwakọta nke ụdị ajụjụ dị iche iche, gụnyere ajụjụ chọrọ ịhọrọ otu n’ime ọtụtụ azịza, ajụjụ chọrọ mkpirisi azịza, na ajụjụ ede ede. A na-arụpụta ajụjụ ọ bụla nke ọma iji nwalee akụkụ dị iche iche nke ihe ọmụma gị na nkà nke ịtụgharị uche.

Jiri akụkụ a nke nyocha ka ohere iji kụziere ihe ị matara banyere isiokwu ahụ ma chọpụta ebe ọ bụla ị nwere ike ịchọ ọmụmụ ihe ọzọ. Ekwela ka nsogbu ọ bụla ị na-eche ihu mee ka ị daa mba; kama, lee ha anya dị ka ohere maka ịzụlite onwe gị na imeziwanye.

  1. Which one of the following is a financial method of motivation? A. Job rotation B. Commission C. A democratic management style D. Greater responsibility Answer: B
  2. A salesperson is paid 4 per cent commission on everything she sells. Last month she sold goods worth 250,000 rupees. How much commission did she earn? A. 1,000 rupees B. 4,000 rupees C. 10,000 rupees D. 25,000 rupees Answer: C
  3. Which management style involves the manager consulting employees and taking their views into account before deciding? A. Autocratic B. Democratic C. Laissez-faire D. Centralised Answer: B
  4. Which one of the following is a fringe benefit? A. Payment for overtime hours B. A share of the annual profits C. Free health insurance provided by the employer D. A rise in the hourly wage rate Answer: C
  5. Which one of the following is the most likely drawback of paying production workers a piece rate? A. Workers will produce less output B. The quality of work may fall C. Workers cannot be paid overtime D. The business cannot measure output Answer: B

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