Business Studies - 0450 CIE

Why Quality Is Important And How Quality Production Might Be Achieved:

Gbogbo ọrọ náà

One faulty product can lose a customer for life and, through word of mouth, lose many more. Quality is about giving customers a product or service that is fit for purpose and free of faults, and businesses use different systems to make sure they deliver it every time.

This lesson explains what quality means and why it matters, and compares quality control with quality assurance, including Total Quality Management. By the end you will be able to recommend how a business could achieve and maintain quality.

Ebumnobi

  1. What quality means and why it is important for all businesses
  2. The concept of quality control and how businesses implement quality control
  3. The concept of quality assurance and how this can be implemented

Nkuzi Olu

Gee ntị na nkuzi a na ngwa

Maapụ uche

E seela isiokwu a ka ị hụ otu echiche si ejikọta.

Mepee maapụ uche na ngwa

Kaadị ncheta

Omume ncheta ngwa ngwa n'ihe a na-anwale n'isiokwu a.

Mee omume kaadị ndị a na ngwa

Akwụkwọ Ọmụmụ

Quality protects a firm's reputation, builds brand loyalty and avoids the cost of replacing faulty goods or repeating poor services. Poor quality loses customers and raises costs. Examiners ask you to compare quality methods and judge which suits a business.

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Nnyocha Ọmụmụ

Ekele diri gi maka imecha ihe karịrị na Why Quality Is Important And How Quality Production Might Be Achieved:. Ugbu a na ị na-enyochakwa isi echiche na echiche ndị dị mkpa, ọ bụ oge iji nwalee ihe ị ma. Ngwa a na-enye ụdị ajụjụ ọmụmụ dị iche iche emebere iji kwado nghọta gị wee nyere gị aka ịmata otú ị ghọtara ihe ndị a kụziri.

Ị ga-ahụ ngwakọta nke ụdị ajụjụ dị iche iche, gụnyere ajụjụ chọrọ ịhọrọ otu n’ime ọtụtụ azịza, ajụjụ chọrọ mkpirisi azịza, na ajụjụ ede ede. A na-arụpụta ajụjụ ọ bụla nke ọma iji nwalee akụkụ dị iche iche nke ihe ọmụma gị na nkà nke ịtụgharị uche.

Jiri akụkụ a nke nyocha ka ohere iji kụziere ihe ị matara banyere isiokwu ahụ ma chọpụta ebe ọ bụla ị nwere ike ịchọ ọmụmụ ihe ọzọ. Ekwela ka nsogbu ọ bụla ị na-eche ihu mee ka ị daa mba; kama, lee ha anya dị ka ohere maka ịzụlite onwe gị na imeziwanye.

  1. Quality means a product is: A. the most expensive available B. fit for purpose and meets expectations C. always cheap D. never returned Answer: B
  2. Quality control involves: A. checking samples of finished products for faults B. checking every stage by every worker C. ignoring faults D. raising prices Answer: A
  3. Quality assurance aims to: A. catch faults only at the end B. prevent faults at every stage of production C. employ more inspectors D. lower quality Answer: B
  4. The TQM aim is: A. some faults are acceptable B. zero faults, right first time C. inspect only the final product D. ignore the customer Answer: B
  5. A benefit of quality assurance over quality control is: A. faults are found only after sale B. faults are prevented earlier, reducing scrap costs C. workers need no training D. customers complain more Answer: B

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