Business - 9225 OxfordAQA

Organisational Structures

Gbogbo ọrọ náà

A driver on a delivery round in Lima finds a customer's gate locked and nobody answering. He has two choices. He can leave the parcel with the neighbour and note it on the sheet, or he can call his supervisor, who calls the depot manager, who checks with the customer service team, who telephone the customer, and by the time an answer comes back the van is nine streets away. Nothing about that difference is a rule of logistics. It is a decision the business made months earlier about who is allowed to decide.

This lesson is about that decision and its consequences. You will learn to read an organisational structure the way an examiner does, counting spans of control and levels in the chain of command rather than admiring the shape. You will work out what changes when a business is tall rather than flat, what delegation actually transfers and what it does not, why delayering saves money and costs something else, and where the line between a centralised and a decentralised business really falls. Two of the four multiple choice questions on the November 2020 Paper 1 came from this single topic, so it is worth more marks than its three objectives suggest.

Ebumnobi

  1. Organisational structures.
  2. Appropriateness of organisational structures.
  3. Centralisation and decentralisation.

Maapụ uche

E seela isiokwu a ka ị hụ otu echiche si ejikọta.

Mepee maapụ uche na ngwa

Akwụkwọ Ọmụmụ

Start with the driver. Whether he is allowed to leave the parcel next door is not a question about parcels. It is a question about how much authority has been pushed down to the person actually standing in front of the problem, and every business answers it, whether or not anyone writes the answer down.

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Nnyocha Ọmụmụ

Ekele diri gi maka imecha ihe karịrị na Organisational Structures. Ugbu a na ị na-enyochakwa isi echiche na echiche ndị dị mkpa, ọ bụ oge iji nwalee ihe ị ma. Ngwa a na-enye ụdị ajụjụ ọmụmụ dị iche iche emebere iji kwado nghọta gị wee nyere gị aka ịmata otú ị ghọtara ihe ndị a kụziri.

Ị ga-ahụ ngwakọta nke ụdị ajụjụ dị iche iche, gụnyere ajụjụ chọrọ ịhọrọ otu n’ime ọtụtụ azịza, ajụjụ chọrọ mkpirisi azịza, na ajụjụ ede ede. A na-arụpụta ajụjụ ọ bụla nke ọma iji nwalee akụkụ dị iche iche nke ihe ọmụma gị na nkà nke ịtụgharị uche.

Jiri akụkụ a nke nyocha ka ohere iji kụziere ihe ị matara banyere isiokwu ahụ ma chọpụta ebe ọ bụla ị nwere ike ịchọ ọmụmụ ihe ọzọ. Ekwela ka nsogbu ọ bụla ị na-eche ihu mee ka ị daa mba; kama, lee ha anya dị ka ohere maka ịzụlite onwe gị na imeziwanye.

  1. A manager has 3 supervisors reporting directly to her. Each supervisor has 8 operatives reporting to them. What is the manager's span of control? A. 3 B. 8 C. 11 D. 24 Answer: A
  2. What term describes an organisational structure where decision-making power is spread out among all levels of the structure? A. Centralised B. Decentralised C. Delayered D. Hierarchical Answer: B
  3. Which one of the following is most likely to happen when a business delayers? A. The chain of command becomes longer B. Spans of control become narrower C. Spans of control become wider D. The number of employees increases Answer: C
  4. Which one of the following can a manager NOT pass to a subordinate when delegating? A. Authority to make a decision B. Accountability for the outcome C. The task itself D. The information needed to do the task Answer: B
  5. Which one of the following is a likely disadvantage of a tall organisational structure? A. Employees are supervised too little B. There are few opportunities for promotion C. Communication between the top and the bottom is slow D. Managers each have too many subordinates Answer: C

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